Please give me a 24-48-hour notice of cancellation by calling the spa phone number and leaving a voicemail or text message. This helps with other clients who maybe on a cancellation list and want to get in sooner.
If a client doesn’t respond to the confirmation text messages, phone calls, or emails for an upcoming appointment, then I will automatically cancel it so that someone else can make an online appointment request.
If someone no calls and no shows a few times or are constantly rescheduling a good portion of their appointments, I will need to keep a credit card on file. After that, if they cancel in less than 24 hours, they will be fined 50% of the service they scheduled.
If someone schedules an appointment that is two or more hours and then tries to cancel it in less than 24 hours, then they will need to put a credit card on file if they choose to reschedule. After that, if they cancel in less than 24 hours of their next appointment, then they will be fined half the price of the procedure.
Please keep in mind that all online appointment requests must first be approved by the owner before you come in.
If you are the one who is running late for your appointment, then I can’t always guarantee that I can make up for the time that was lost, especially if there is another client who is supposed to come in right after you.
Anyone who is 15 minutes late to their appointment will need to be rescheduled. This includes the time it takes to fill out paperwork. If it's a lash extension service or facial, then time will be deducted from their appointment and there will be no price adjustment.
General Spa Policies
I try my best to make this a family friendly spa. Children must be able to be self-entertained for the entire length of the appointment in order to come with their parents. Most importantly, I want the client to be able to relax while they get a service. Please keep in mind that this is a spa environment where there are other people who are trying to take naps while they get their lash extensions done or want to come relax for another service. I would suggest bringing an iPad and headphones. I do have some things available, such as coloring books, colored pencils, playing cards, puzzle books, etc. They also have to stay in the room with us.
Please do not bring any food inside the facial spa and all beverages must have a lid.
The type of payments I take are any type of credit card, debit card, cash, and apple pay.
It is highly recommended that lash extension clients who are trying to switch over to my spa for a lash extension fill will always have to book a 90-minute fill. Whenever a lash tech is taking over someone else’s work, they typically need extra time to make sure that every single lash extension is applied correctly and that multiple lashes/extensions are not stuck together. I will not apply any extensions until I make the necessary corrections.
Whenever any client goes over three weeks without a fill, its required that they come in for a 90-minute fill and if they go about 5-6 weeks without a fill, then they will have to pay for a full set of lash extensions.
I will strongly advise people to go for lash extensions that are not too long or have extremely thick fans if their natural lashes are considered fragile or not long enough. Clients who go against my advice or fail to follow the aftercare instructions will jeopardize the health of their natural lashes.
For lash and brow tints, you will need to notify the spa within one week if the esthetician missed any spots or three weeks if the tint didn't last long enough. Pictures will need to be provided. Anything after that will not count. I will of course redo the tint for free or you might be able to get a discount on another service. There are no reimbursements or partial reimbursements.
Allergic reactions are very common since our eyes are the most sensitive part of the body. If this happens to the client, then the spa is not responsible for reimbursing you for the services you paid for. It is advised that you take an antihistamine and wait a couple or few days for your eyes to calm down. For lash extension services, sensitive glues are available at the spa. You can also schedule a 30-minute test patch for $30.
Skin Care Treatments
If you have an allergic reaction to any of the retail products you bought or any of the skin care treatments, please contact me immediately. I will also need pictures sent through text message or email.
For first time skin care clients, you must do a regular chemical peel before adding on microdermabrasion, microneedling, dermaplaning, or a spa grade facial mask before your treatment.
It's required that clients follow all the aftercare instructions for chemical peels until they have finished peeling and are completely healed. If you lose the printout, please call or message me immediately so that I can email it to you.
Retail Products & Gift Cards
There are no returns on any skin care products that are purchased at my spa and there are no exchanges on products that were on sale.
Regular priced retail items can be exchanged for other skin care products as long as it's unopened, in its original packaging, and a receipt is provided. The retail item you want to exchange must have been purchased at The 3 Sisters Spa and exchanges must be made within one month of the purchase date. Buyer needs to make the exchange at the spa or pay for the item to be shipped back to me. It is their responsibility to obtain a tracking number. Before returning the item, it's required to notify the owner.
Please note that I may not have every single skincare product available for pick up at the spa. You are welcome to call or text to ask me any questions. Special orders can be made if I don't have the item in stock.
Orders that are $100 or more can qualify for free shipping. Otherwise, there will be a $10 shipping charge.
Spa gift cards or a store credit can be used to purchase any service or retail product sold at the spa. They must be redeemed by four months after you purchase them. It cannot be redeemed for cash or applied as a payment to any account unless required by law. If you purchase from a reseller, you do so at your own risk, as cards sold by a re-seller may not have any value.
Thank you for your patience and understanding!
307 N. Olympic Ave Suite #231, Arlington, WA 98223. Call/text (206) 291-2926.